Cookie Policy

Last updated: January 2, 2025

This Cookie Policy explains how Tideon AI ("we," "our," or "us"), operated by TVIS Solutions LLC, uses cookies and similar technologies when you use our document processing platform. By using our services, you consent to the use of cookies as described in this policy.

What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, maintain your session, and improve your experience. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain until deleted or expired).

Cookies We Use

Our platform uses the following specific cookies:

Essential Cookies

These cookies are necessary for the platform to function properly and cannot be disabled.

•Supabase authentication cookies: Keep you logged in and manage your session security
•organizationId-[userId]: Remembers your current organization context

Preference Cookies

These cookies remember your settings and preferences to enhance your experience.

•theme: Stores your light/dark mode preference
•sidebarState: Remembers if you prefer the sidebar collapsed or expanded
•lang: Stores your language preference

Third-Party Cookies

We use services from third parties that may set their own cookies:

Stripe

Payment processing and fraud prevention. Stripe's cookies help secure payment transactions and prevent fraudulent activities.

Google OAuth

Authentication services when you choose to sign in with Google. These cookies maintain your authentication state.

Vercel

Platform hosting and performance optimization. These cookies help deliver content efficiently and monitor service availability.

Cookie Duration

Cookie lifespans vary based on their purpose:

•Session cookies: Deleted when you close your browser
•Authentication cookies: 7-30 days (configurable in settings)
•Preference cookies: 1 year
•Analytics cookies: Up to 2 years

Managing Cookies

You can control and manage cookies through several methods:

Browser Settings

Most browsers allow you to view, delete, and block cookies. You can usually find these settings in your browser's "Privacy" or "Security" settings. Note that blocking all cookies may prevent you from using certain features of our platform.

Cookie Preferences

When you first visit our platform, you can choose which types of cookies to accept through our cookie consent banner. You can update these preferences at any time in your account settings.

Opt-Out Links

For third-party analytics cookies, you can opt out directly through their platforms:

•Google Analytics: tools.google.com/dlpage/gaoptout

Impact of Disabling Cookies

If you disable cookies, you may experience:

•Inability to stay logged in between sessions
•Loss of personalized settings and preferences
•Reduced functionality in document processing features
•Need to re-enter information more frequently

Browser Storage Technologies

In addition to cookies, we use browser storage to enhance your experience. This data is stored locally in your browser and includes:

Local Storage

•selectedModel: Your preferred AI model for document chat
•chatMessages-[documentId]: Your document conversation history for faster loading
•documentSidebarCollapsed: Your document page sidebar preference

Session Storage

•chartData: Temporary chart generation data for visualization features
•mcp_servers: Temporary MCP server configurations (expires when browser closes)

Session storage data is automatically deleted when you close your browser tab.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last updated" date and, where appropriate, through email or platform notifications.

Contact Us

If you have questions about our use of cookies or this policy, please contact us at:

Email: privacy@tideon.ai

Address: Austin, Texas