Tideon AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI agents and document processing services.
When you create an account, we collect your email address, name, and authentication credentials. For business accounts, we may also collect company information.
We process documents you upload to provide our services. This includes PDFs, Excel files, Word documents, and other supported formats. Documents are processed by our AI agents to extract insights and respond to your queries.
We collect information about how you interact with our services, including queries made, features used, and performance metrics to improve our AI agents.
We implement industry-standard security measures to protect your information. Your documents are encrypted in transit and at rest. We use secure cloud infrastructure and regularly audit our security practices. Access to your data is strictly limited to authorized personnel who need it to provide our services.
We retain your documents and associated data for as long as you maintain an active account. You can delete your documents at any time through your dashboard. When you delete a document or close your account, we remove your data from our active systems, though some information may be retained in backups for a limited period for security and legal purposes.
We do not sell, trade, or rent your personal information or documents to third parties. We may share your information only in the following circumstances:
You have the right to:
Our AI agents process your documents to provide intelligent responses and insights. We do not use your documents to train our general AI models without your explicit consent. Your data remains isolated to your account and is not mixed with other users' data. We may use aggregated, anonymized usage patterns to improve our services.
We use essential cookies to maintain your session and preferences. We also use analytics cookies to understand how our services are used. You can control cookie preferences through your browser settings.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@tideon.ai
Address: Austin, Texas