Help & Resources

Get help, find answers, and learn best practices for using Tideon with comprehensive support and learning materials

Help & Resources

24/7
Support Available
< 2min
Average Response
99.9%
System Uptime

Everything you need to succeed with Tideon - from instant support to comprehensive learning resources, community guides, and expert best practices.

Quick Help Center

Support Channels

Email Support

support@tideon.com

• Response within 24 hours
• Attach screenshots and logs
• Track ticket status
• Detailed technical assistance

Priority Support

Pro and Enterprise customers

• Dedicated support channel
• Response within 2 hours
• Phone support available
• Priority escalation path

Community & Learning

Community Hubs

User Forum

Discuss and learn together

  • • Browse discussions
  • • Ask detailed questions
  • • Share solutions
  • • Search knowledge base

Visit Forum

Learning Resources

Video Tutorial Library

Getting Started

5-minute introduction to Tideon basics

Watch Video →

Advanced Features

Master power user features and workflows

Watch Video →

Integration Setup

Connect your services and tools

Watch Video →

Live Training & Webinars

Monthly Live Sessions

First Tuesday

New user orientation and Q&A

Third Tuesday

Advanced techniques and workflows

Last Thursday

Product team Q&A session

Use Case Library by Industry

Finance & Banking

  • • Financial report analysis
  • • Contract review automation
  • • Compliance documentation
  • • Risk assessment workflows

Legal

  • • Contract analysis
  • • Case law research
  • • Document discovery
  • • Due diligence processes

Research & Academia

  • • Literature review
  • • Data analysis
  • • Citation management
  • • Research collaboration

Healthcare

  • • Medical record analysis
  • • Research paper review
  • • Compliance checking
  • • Patient data management

Tools & Applications

Browser Extensions (Coming Soon)

Chrome Extension
Quick upload & web capture
Install →
Firefox Add-on
Privacy-focused browsing
Install →

Desktop Applications

Mac App
Native performance & offline mode
Download →
Windows App
Full feature parity & integration
Download →

System Status & Updates

Current System Status

All Systems Operational ✅
API
Operational
Web App
Operational
Integrations
Operational
Processing
Operational

Need More Help?

Contact Our Support Team

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